Booking Terms & Conditions

1Acceptance of these Terms

These Terms & Conditions govern all vehicle inspection services provided by URBYN (Pty) Ltd ("URBYN", "we", "our" or "us").

By booking an inspection through our website, paying for a service or otherwise engaging URBYN, you confirm that you have read, understood and agree to these Terms & Conditions, our Privacy Policy and any other policies published by URBYN.

These Terms are governed by the laws of the Republic of South Africa, including, where applicable, the Consumer Protection Act, 2008 ("CPA") and the Protection of Personal Information Act, 2013 ("POPIA").

2Booking Confirmation

Bookings are usually made through URBYN's online booking platform.

URBYN may also accept bookings made directly, for example by telephone or written request, in which case these Terms apply in the same way.

A booking is only confirmed once:

• •Full payment has been successfully received.
• •URBYN has acknowledged the booking.
• •A mutually agreed inspection appointment has been arranged with the seller, dealership or lawful custodian of the vehicle.

Submitting a booking request does not guarantee an inspection until these requirements have been met.

URBYN currently performs inspections in Johannesburg and surrounds, including Pretoria; Cape Town and surrounds; and the Free State and surrounds. URBYN is unable to accept bookings for vehicles outside these areas. The areas served are published on the URBYN website and may change from time to time.

3Payment

Full payment is required in advance to secure an inspection booking.

Payments are processed through a secure third-party payment provider selected by URBYN. URBYN does not store customers' complete payment card details.

Failure of payment may result in cancellation of the booking.

Where online payment is unavailable or a booking is made directly, URBYN may accept payment by electronic transfer to its business bank account. Banking details are provided on the invoice issued to the customer.

4Arranging the Inspection

Following confirmation of payment, URBYN will contact the seller or vehicle custodian to arrange an inspection.

Customers acknowledge that inspection appointments depend on the cooperation and availability of the seller or dealership.

URBYN cannot guarantee appointment times until arrangements have been confirmed.

5Cancellations and Rescheduling

Customers may request changes to an inspection appointment.

URBYN will facilitate up to two (2) mutually agreed inspection appointments with the seller.

Where an inspection cannot proceed after two agreed appointments due to the seller's unavailability, cancellation or failure to present the vehicle, URBYN may cancel the booking and issue a 50% refund.

This policy reflects that both URBYN and the customer have incurred time, administrative costs and scheduling commitments.

Where a seller cannot be reached and no inspection appointment is agreed, the booking will be cancelled and the customer refunded in full, with no administration fee deducted.

URBYN will make three reasonable contact attempts over five business days using the contact information supplied before treating a seller as unreachable.

If a customer cancels before URBYN has commenced arranging the inspection, a full refund may be issued.

Where URBYN has already commenced arranging the inspection but the inspection has not yet taken place, URBYN reserves the right to deduct a reasonable administration fee before processing any refund. This does not apply where the seller could not be reached and no inspection appointment was agreed, in which case the customer is refunded in full.

6Scope of Inspection

URBYN inspections are conducted in accordance with the published URBYN Principles, which define our inspection methodology, ethics, standards and operating procedures. These Principles may evolve as our knowledge, technology and inspection methods develop.

Unless otherwise agreed in writing, inspections are:

• •Visual and functional in nature.
• •Non-destructive.
• •Conducted without specialist dismantling.
• •Based on the vehicle's observable condition at the time of inspection.

Inspectors may lift floor mats, open compartments, remove loose covers, operate removable panels and perform other non-destructive checks that can reasonably be carried out by hand without tools.

URBYN will not dismantle components requiring tools or undertake repairs during an inspection.

7Inspection Limitations

URBYN inspections are not:

• •Mechanical warranties.
• •Guarantees of future reliability.
• •Roadworthy certificates.
• •Insurance assessments.
• •Manufacturer-approved inspections.
• •Guarantees that every fault will be identified.

Hidden, intermittent or developing faults may not be detectable during a visual inspection.

8Seller Cooperation

Inspection quality depends upon reasonable access being provided to the vehicle.

Where access is restricted or refused, URBYN will complete the inspection as far as reasonably possible.

Restrictions may include, but are not limited to:

• •Refusal of a test drive.
• •Restricted engine access.
• •Refusal of diagnostic scanning.
• •Restrictions on photography.
• •Inaccessible areas.
• •Vehicle not presented in a suitable condition.

Any such restrictions will be recorded within the inspection report.

URBYN accepts no responsibility for matters that could not reasonably be assessed due to these limitations.

9Test Drives

URBYN will ordinarily conduct a road test as part of the inspection.

The route, duration and distance of the road test remain entirely at the inspector's discretion, taking into account safety, legality, traffic conditions and the suitability of the vehicle.

For vehicles valued at approximately R2 million or more, or where an inspector reasonably determines that a road test is inappropriate, unnecessary or presents an unacceptable risk, the road test may be omitted. Any such decision will be recorded in the inspection report.

Responsibility for maintaining lawful motor vehicle insurance remains with the vehicle owner or lawful custodian.

10Diagnostic Scanning

Where available and appropriate, URBYN may perform electronic diagnostic scans.

If a diagnostic scan cannot be completed due to incompatibility, aftermarket modifications, seller refusal, technical limitations or equipment failure, this will be recorded in the report.

Diagnostic scanning uses industry-standard communication protocols. While generally regarded as safe, URBYN cannot guarantee compatibility with every vehicle or aftermarket modification.

URBYN accepts no liability for electronic faults, warning lights, software anomalies or component failures alleged to arise from a diagnostic scan unless caused by proven negligence.

Where reasonably necessary to complete an inspection, URBYN may clear diagnostic fault codes for the sole purpose of determining whether faults reoccur during testing. The customer and/or seller acknowledges that this forms part of the inspection process. Any fault codes present before and after testing may be recorded in the inspection report where practical.

11Weather

URBYN reserves the right to postpone or reschedule inspections where weather or environmental conditions may materially affect the quality, safety or accuracy of the inspection.

This includes heavy rain, flooding, severe storms or any other conditions that may reasonably impair inspection quality.

12Report Preparation

URBYN aims to deliver inspection reports as soon as reasonably possible following completion of an inspection.

We recognise that vehicle purchasing decisions are often time-sensitive.

However, URBYN places greater importance on producing accurate, objective and professionally reviewed reports than on unnecessary speed.

Where additional review is required to ensure report quality, delivery may reasonably be delayed.

13Technology-Assisted Reporting

URBYN uses proprietary technologies to improve consistency, efficiency and reporting quality.

These technologies assist the inspection process but do not replace professional judgement.

Final inspection findings remain based upon the observations and assessment of URBYN and its authorised inspectors.

14Independent Professional Opinion

URBYN inspections are conducted independently and objectively.

Inspection findings are based solely upon the observable condition of the vehicle at the time of inspection.

URBYN will not alter inspection findings, conclusions or recommendations at the request of buyers, sellers, dealerships or any other interested party.

15Report Validity

Inspection reports represent the observable condition of the vehicle only at the date and time the inspection is completed.

Vehicle condition may change due to use, repairs, accidents, environmental exposure or other factors beyond URBYN's control.

Accordingly, inspection reports are considered current for only the time and date upon which the vehicle has been observed by the inspector.

After this period, URBYN makes no representation that the report accurately reflects the vehicle's current condition.

URBYN offers follow up inspections at reduced rates should the customer wish to have any future concerns addressed prior to delivery of the vehicle to the customer.

16Ownership and Use of Reports

The completed inspection report is prepared exclusively for the customer identified in the booking and may be relied upon only by that customer unless URBYN agrees otherwise in writing.

Customers may share their own report at their discretion, but should bear in mind that it was prepared for them and reflects the vehicle only as observed at the date and time of the inspection.

Reports may not be altered, reproduced for commercial purposes or sold without URBYN's prior written consent.

URBYN reserves the right to apply password protection or other reasonable security measures to electronic inspection reports to safeguard confidential information relating to customers, sellers and vehicles.

17Ownership of Inspection Media

URBYN retains ownership of all photographs, videos, recordings and inspection media created during the inspection process.

Customers receive a licence to use such media as part of their inspection report.

URBYN may use inspection media for:

• •Staff training.
• •Quality assurance.
• •AI system development and improvement.
• •Marketing and promotional purposes,

provided that no customer's personal information is disclosed without consent and the media is not used in a misleading, defamatory or malicious manner.

Where inspection media is used to develop or improve URBYN's systems, it is anonymised wherever reasonably possible, and no personal information is disclosed to any third party for that purpose without consent.

Personal information will continue to be processed in accordance with POPIA and URBYN's Privacy Policy.

18Limitation of Liability

While URBYN exercises reasonable care, skill and professional judgement in conducting inspections, no inspection can identify every defect or predict future failures.

To the maximum extent permitted by law, URBYN's total liability arising from any inspection shall not exceed the amount paid by the customer for that inspection.

Nothing in these Terms limits any rights that cannot lawfully be excluded under the Consumer Protection Act or any other applicable South African legislation.

19Health and Safety

URBYN reserves the right to refuse, postpone or terminate an inspection where an inspector reasonably believes that continuing would expose any person to danger, unlawful conduct or unacceptable risk.

20Privacy

URBYN processes personal information in accordance with POPIA and its published Privacy Policy.

21Amendments

URBYN may amend these Terms & Conditions from time to time.

The version published on URBYN's website at the time of booking shall apply to that booking unless otherwise required by law.

22Information Provided by Third Parties

Certain information contained within an inspection report may originate from the seller, dealership, vehicle owner or third-party documentation. Unless expressly stated otherwise, URBYN does not independently verify such information and accepts no responsibility for inaccuracies, omissions or misrepresentations made by third parties.

23Fraud

URBYN reserves the right to refuse or terminate any inspection where fraud, attempted fraud, unlawful conduct or deliberate misrepresentation is suspected.

24Force Majeure

URBYN shall not be liable for delays or failure to perform its obligations where such delay or failure arises from circumstances beyond its reasonable control.

25Entire Agreement

These Terms & Conditions, together with URBYN's Privacy Policy, Website Terms & Conditions, Consumer Protection Policy, Cookie Policy, POPIA rights document and any written quotation accepted by the customer, constitute the entire agreement between the parties.

26URBYN Commitment

These Terms are intended to promote fairness, transparency and mutual understanding between URBYN and its customers. If you have any questions about these Terms before booking an inspection, we encourage you to contact us. We believe informed customers make better decisions, and we are always happy to assist.

27Contact Information

URBYN (Pty) Ltd

Registration Number: 2025/684427/07

Email: info@urbyn.co.za

Telephone: +27 69 055 1241

14 Sandpiper Place, Hout Bay, Cape Town, Western Cape, 7806